Puppy of the Yorkshire Terrier isolated on the white background

Why it matters

When an animal experiences stress, it affects their physiological systems. These are the same systems that veterinarians rely on for diagnostic purposes – heart rate, blood pressure, and body temperature. This is an important barrier between the status quo of veterinary medicine and where it could and should be. By caring for a pet’s stress levels, we are able to diagnose more accurately, and thus practice better medicine. It can even save lives.

The Vets Heart Pets Way

  • Cute little ginger kitten is sleeping in soft blanket on wooden floor
    Waiting Areas

    Pets are taken into their private exam room as quickly as possible. Multi-species waiting rooms are a significant stressor for many animals, and unnecessary exposure can heighten their stress levels throughout their visit. This is why special care is taken to immediately treat the pet kindly, gently, and take them to their own room.

  • Puppy resting in the grass
    The Exam

    We provide the dog or cat with toys and/or treats in order to keep them occupied and at ease. Calming pheromones and music are used to minimize stress levels. Larger dogs are examined on the floor in order to maximize their comfort, and smaller dogs and cats are given special padding for the table. We are even leading the way with outdoor exam facilities at one of our hospitals!

  • Brown long haired siberian breed cat sitting outdoor

    Our staff undergoes regular and extensive training to use handling techniques proven by science to lower stress in dogs and cats. We treat each dog and cat as an individual, and train to be observant so that we notice when a dog or cat exhibits a stress response. Throughout their entire visit, we pay close attention to their emotional well-being.